Your privacy is something we take seriously at 345wen — not as a legal formality but as a genuine responsibility. This page explains exactly what data we collect, why we collect it, how we keep it safe and what rights you have over your own information.
All data flowing between your device and 345wen is protected by 256-bit SSL encryption — the same standard banks use. We take active measures to prevent unauthorised access to stored data.
We collect only what we genuinely need to run your account, process payments and comply with legal obligations. We are not in the business of building data profiles for advertising networks.
You can request a copy of your data, ask us to correct inaccuracies, or request deletion — all from your 345wen account settings or via our support team at any time.
Have a question about your data or this policy? Our support team will explain anything in Urdu or English via live chat — 24 hours a day, every day of the week.
This Privacy Policy explains how 345wen collects, uses, stores and protects your personal information. By creating an account or using the 345wen platform, you agree to the practices described here. If you have any questions, our support team is available 24/7 in Urdu and English.
345wen ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of every person who uses our platform. This Privacy Policy describes our practices in relation to the personal information we collect from users of 345wen.app and all related services, including mobile interfaces, games, betting features and support channels.
This policy is written in plain English because we want every Pakistani player to understand it — not just people with a legal background. We have deliberately avoided jargon wherever possible. If anything is unclear, please contact our support team and we will explain it in whichever language is most comfortable for you.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page. Together, these three documents describe the full framework governing your relationship with 345wen. By using 345wen, you confirm that you have read and accepted all three.
Our commitment in plain words: We collect only what we need. We use it only for the purposes described here. We do not sell it. We protect it with serious technical measures. And we give you meaningful control over it.
The categories of personal data 345wen collects depend on how you interact with the platform. Below is a complete breakdown of what we may hold about you at any given time.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC) | Registration / KYC verification |
| Contact Data | Mobile phone number, email address | Registration |
| Account Data | Username, encrypted password, account balance, transaction history, game history | Registration and ongoing use |
| Payment Data | Payment method type, last 4 digits of card (cards only), Easypaisa/JazzCash account reference, deposit and withdrawal records | Payment transactions |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic — all platform access |
| Usage Data | Pages visited, games played, bets placed, time spent on platform, feature interactions | Automatic — all platform use |
| Support Data | Support chat transcripts, emails sent to and received from 345wen support | When you contact support |
| Verification Data | CNIC copy, selfie photograph (for KYC purposes only) | When KYC verification is triggered |
We do not collect sensitive personal data such as biometric data, religious beliefs, political opinions or medical history. We do not collect data from your contacts, microphone, camera or other device features unless you have explicitly granted permission for a specific functional purpose.
345wen collects personal data through three main channels:
345wen never asks for your Easypaisa PIN, JazzCash PIN, or full card number through our platform. If anyone contacts you claiming to be from 345wen and requests these credentials, it is a scam — please report it to us immediately.
Every piece of data we collect has a specific, legitimate purpose. We do not collect data speculatively or hold it longer than necessary. The following table explains each use and its legal basis.
345wen does not use your personal data for automated decision-making that has legal or significant effects on you — other than standard fraud detection filters, which are subject to human review when triggered.
345wen does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent strictly necessary.
We do not share your data with advertising networks, data brokers or social media platforms. Your 345wen account information will never appear in any marketing database or be used to target you on other platforms.
Payment data deserves special attention because it is among the most sensitive information players share with us. 345wen has taken specific technical and procedural measures to protect it.
345wen uses cookies and similar technologies to make the platform work, keep you logged in, remember your preferences and understand how the platform is being used so we can improve it. Below is a full breakdown of the cookie categories we use.
You can manage optional cookies through your browser settings or through the cookie preference panel in your 345wen account settings. Disabling essential cookies will prevent the platform from functioning correctly, so those cannot be turned off.
345wen retains personal data only for as long as it is genuinely needed — for the purpose it was collected, for legal compliance or for legitimate dispute resolution. The following periods apply.
When data reaches the end of its retention period, it is deleted from all live systems and backup archives on a rolling schedule. If you request deletion of your data before the retention period ends, we will delete what we are legally permitted to delete and explain what must be retained and why.
You have the following rights over your personal data held by 345wen. To exercise any of these rights, contact our support team via live chat or email. We will respond within a reasonable timeframe and in any case within 30 days.
Request a copy of all personal data we hold about you. We will provide it in a readable format — typically within 10 business days.
Ask us to correct any inaccurate information in your account. You can also update most details yourself in your account settings without contacting us.
Request deletion of your data. We will delete everything we are legally permitted to delete and explain clearly what must be kept and for how long.
Ask us to pause processing of your data while a correction or objection is being resolved. Your account will be flagged accordingly.
Request your data in a structured, machine-readable format — useful if you want to move your records to another service or simply keep a personal copy.
Object to any processing of your data that is based on our legitimate interests — including profiling for responsible gaming monitoring. We will review and respond to your objection.
To exercise any of these rights, contact us via live chat (fastest) or email us at support@345wen.app. You can write to us in Urdu or English — whichever you prefer. We will confirm receipt and respond within 30 days.
345wen is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that data has been provided by a person under 18, we will close the associated account immediately and delete all related personal data as promptly as possible.
Parents and guardians are responsible for ensuring that minors do not access 345wen using family devices, shared mobile wallets or other shared resources. If you believe a minor has registered an account on 345wen using your identity or payment method, please contact us immediately at support@345wen.app. We take these reports seriously and act on them the same day.
Data security at 345wen is not an afterthought — it is one of the most important operational considerations we have. The following measures are in place to protect your personal information.
No digital system can offer absolute guarantees, but 345wen's security posture reflects a genuine commitment to protecting player data — not a minimum compliance exercise.
345wen may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our practices. The "Last Updated" date at the top of this page always reflects the most recent version.
For material changes — changes that meaningfully affect how we handle your personal data or your rights — we will notify you at least seven days in advance via email and via an in-app notification when you next log in. For non-material changes, such as corrections of typos or clarifications that do not affect your rights, we may update the policy without advance notice.
If you do not accept a material change to this policy, please contact our support team before the change takes effect — we will discuss your options. Continued use of 345wen after the effective date of a change constitutes acceptance of the updated policy.
For any question, concern or request relating to your privacy or this policy, please get in touch with the 345wen team. We are available 24 hours a day, every day of the week, and we respond in both Urdu and English.
For information about your gaming account and transactions, please refer to our Terms and Conditions. For tools to manage your gaming habits, visit our Responsible Gaming page.
Our support team can answer any privacy question in Urdu or English, around the clock. Ready to join the platform that takes your privacy seriously? Create your free 345wen account today.