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Account & Registration
Go to 345wen.app/register and fill in your Pakistani mobile number, choose a username and set a password. On the second screen add your full name, date of birth and city. Confirm the OTP that arrives on your mobile and your account is ready. The whole process takes under 60 seconds. Registration is completely free — no bank account required. The minimum first deposit is just Rs 200.
345wen is strictly for players aged 18 and above. You must confirm your age during registration and 345wen may request a copy of your CNIC to verify this. Accounts found to belong to minors are closed immediately and any balance is refunded to the original payment source. There are no exceptions to this policy.
No. 345wen allows one account per person. Duplicate accounts — even on different mobile numbers — are detected and closed, and any balances may be forfeited. If you have lost access to a previous account, contact our support team to recover it rather than creating a new one. Our team can verify your identity and restore access to your original account.
On the login page, tap "Forgot password" below the login form. Enter your registered +92 mobile number and we will send a 6-digit reset code by SMS. Enter the code, set a new password and you are in. The code expires in 10 minutes. Alternatively, use the OTP Login tab — it lets you log in using only your mobile number and an SMS code, no password needed.
Mobile number changes are handled by our support team because the number is linked to your KYC identity. Log in with your current number while you still have access to it, then open live chat and request the change. You will need to verify your identity with your CNIC details. Changes are typically processed within one business day.
You can request account closure through our live chat support team. Before closing, make sure you have withdrawn your full balance. If you are closing your account because gaming is becoming a problem, please consider using the self-exclusion tool instead — it achieves the same outcome while preserving your account details for potential future recovery. See our Responsible Gaming page for details.
Deposits & Withdrawals
Log in to your account, go to the Cashier section and select Deposit. Choose your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, Bank Transfer (IBFT) or Visa/Mastercard. Enter the amount (minimum Rs 200), follow the on-screen instructions and confirm. Easypaisa and JazzCash deposits usually credit within 30 seconds. IBFT bank transfers can take 15–30 minutes depending on your bank.
The minimum deposit on 345wen is Rs 200. There is no maximum deposit limit on most payment methods, though individual wallet or bank limits may apply on your end. All deposits and balances are held in Pakistani Rupees (PKR) — there is no currency conversion on 345wen.
Go to Cashier → Withdraw, select your withdrawal method (Easypaisa, JazzCash, NayaPay, SadaPay or IBFT) and enter the amount. The minimum withdrawal is Rs 200. Easypaisa and JazzCash withdrawals typically complete within 15 minutes. IBFT bank transfers may take up to 24 hours depending on your bank. Make sure the account details you use for withdrawal match your verified identity.
First, wait five minutes — Easypaisa and JazzCash transfers are usually instant but can occasionally take a little longer during peak hours. Refresh your account balance. If it has still not appeared after 10 minutes, open live chat and share your mobile transaction reference number (the one sent by your wallet). Our team can trace the payment and credit it to your account immediately. Do not make a second deposit until the first has been resolved.
No, you do not need a traditional bank account. Easypaisa and JazzCash mobile wallets are fully supported for both deposits and withdrawals. Millions of players across Pakistan — including in areas where bank branches are scarce — use 345wen every day using only their mobile wallet. Simply link the wallet number registered to your account.
The most common reasons are: (1) your account has not completed KYC identity verification — provide a copy of your CNIC via live chat; (2) you have unmet bonus wagering requirements — you must clear these before the related funds become withdrawable; (3) your withdrawal details do not match your registered identity. Contact our support team with your transaction ID and we will identify the exact reason and resolve it promptly.
Games & Betting
345wen offers a full range of games and betting markets: Poker (Texas Hold'em, Omaha), Teen Patti, Andar Bahar, Baccarat, Roulette, Slots, Live Cricket Betting (PSL, internationals, domestic), Football Betting (Premier League, Champions League, international fixtures), Fishing Games and Ludo Games. One 345wen account gives you access to everything.
Yes. All 345wen casino games and card games use a certified Random Number Generator (RNG) that has been independently tested. Every deal, spin and dice roll is generated independently of previous results — past outcomes have no effect on future ones. The RNG certification ensures that no outcome can be predicted or manipulated by 345wen or by any player.
Visit Live Cricket Score to see all available matches and live odds. You can bet pre-match on outcomes like match winner, top batsman and total runs, or bet in-play while the match is live. Odds update in real time. Select your market, enter your stake in PKR, confirm and your bet is placed. Winnings are credited automatically once the match result is confirmed.
Yes — 345wen offers a Cash Out feature on selected cricket and football markets. When a cash out option is available, you will see a "Cash Out" button next to your active bet in My Bets. The cash out value reflects the current probability of your bet winning. Cash out is not available on all markets or at all times during a match — availability depends on the specific event and betting conditions.
Absolutely. The Poker section on 345wen includes tables at multiple stake levels, starting from micro-stakes that are ideal for beginners. You can observe tables before joining, and the platform includes in-game hand guides. Start at the lowest stakes while you learn, and only move up when you feel comfortable. Our support team can also point you to beginner resources via live chat.
First, refresh the page or restart the app. Check your internet connection — a stable 4G or Wi-Fi connection is recommended for live dealer games and in-play betting. If the issue persists, clear your browser cache and try again. If a game crashed mid-session, any stake that was active at the time of the crash is protected — contact support with the game name and approximate time and we will investigate and credit any affected stakes.
Bonuses & Promotions
The welcome bonus is automatically credited to your account after your first qualifying deposit — no promo code required. Simply register, log in and make your first deposit of at least the minimum qualifying amount. The bonus appears in your account balance immediately. Check the Promotions section inside your account or the Terms and Conditions page for the current welcome bonus amount and wagering requirements.
Wagering requirements mean you need to bet a certain total amount before bonus funds become withdrawable. For example, a 10x wagering requirement on a Rs 1,000 bonus means you need to place Rs 10,000 in total bets before that bonus can be withdrawn. Your progress towards meeting the requirement is shown in your account under Bonuses. Real-money funds in your account can be withdrawn at any time — wagering requirements only apply to bonus-derived funds.
Yes. 345wen regularly runs promotions for existing players — reload bonuses on weekly deposits, cashback on losses, cricket-specific offers during major tournaments like the PSL, and Ludo and Poker tournament prize pools. Check the Promotions section inside your logged-in account for current offers. Promotional emails are also sent to players who have opted in — make sure your email address is up to date in Account Settings.
Yes — 345wen has a referral programme where both you and your friend can earn a bonus when they register using your referral code and make their first qualifying deposit. Find your unique referral code in Account Settings → Referrals. Share it with friends and family and track your referral bonuses from the same section. Terms and conditions apply to all referral rewards.
Security & Privacy
Yes. 345wen uses 256-bit SSL encryption on all connections — the same standard used by Pakistani banks. Your CNIC, mobile number and payment details are encrypted at rest and in transit. Player funds are held in segregated accounts separate from 345wen's operating funds, meaning your balance is protected regardless of what happens to the business. We also use automated fraud detection to protect accounts from unauthorised access.
345wen may request your CNIC as part of Know Your Customer (KYC) identity verification. KYC is required to confirm your identity, verify your age (18+), and ensure that your withdrawal details match your registered identity — protecting both you and other players from fraud. KYC is typically requested for larger withdrawals or when unusual account activity is detected. Documents are encrypted and handled under our Privacy Policy.
Contact our support team via live chat immediately. We can suspend all active sessions on your account, review access logs and secure your account against further unauthorised entry. Change your password as soon as possible. Never share your password or OTP codes with anyone — 345wen staff will never ask for your password or wallet PIN under any circumstances.
No. 345wen does not sell your personal data to third parties. We share data only with service providers required to operate the platform (such as payment processors) and only to the extent necessary. Full details of how your data is collected, stored and used are in our Privacy Policy. You can request a copy of your personal data or ask for it to be deleted by contacting our support team.
Responsible Gaming
Go to Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly or monthly limit in PKR. Reductions take effect immediately. Increases require a 24-hour delay to prevent impulsive decisions. You can also ask our support team to set limits on your behalf via live chat. Full details on all responsible gaming tools are on our Responsible Gaming page.
Go to Account Settings → Responsible Gaming → Self-Exclusion and choose an exclusion period from 30 days to permanent. Your account is suspended immediately. You will not receive marketing communications during the exclusion. Your balance can still be withdrawn. Self-exclusion is applied to your identity — re-registering with a new account during the exclusion period is not permitted and any such account will be closed.
A cooling-off period is a short, temporary break from the platform — 1, 3, 7 or 30 days. Your account is suspended for the chosen period. Unlike self-exclusion, it ends automatically when the period expires and your account resumes as normal. You will not receive promotional messages during a cooling-off period. Activate it via Account Settings → Responsible Gaming → Cooling-Off or ask our support team to apply it instantly.
Please reach out to our support team via live chat — available 24/7 in Urdu and English. We can set up responsible gaming tools on your account immediately and have a confidential conversation about the support available to you. For a comprehensive guide to responsible gaming tools and warning signs, visit our Responsible Gaming page. Using these tools is a sign of good judgement, not weakness.
Still Need Help?
Live Chat
Instant support in Urdu & English. Response under 3 minutes, 24 hours a day, 7 days a week.
Email Support
support@345wen.app — for non-urgent queries, account documentation and formal requests.
Helpful Pages
Play Responsibly. Set deposit limits, take cooling-off periods and use self-exclusion — all available instantly in your account settings. 18+ only. See our Responsible Gaming page for full details.
